Shipping Policy

Last updated: August 15, 2026

This Shipping Policy explains how LIGNAMUSE processes and delivers physical products. Available shipping methods, estimated delivery times, shipping charges, and destination availability are shown at checkout.

Order Processing

Most orders are prepared for shipment within 3–7 business days after payment is confirmed.

Business days exclude weekends and public holidays.

Personalized, pre-order, back-order, unusually large, or otherwise specially handled orders may require additional processing time. If we are aware of a material difference in processing time, the estimated timeframe will be shown on the product page or communicated to you before shipment.

Once your order has been dispatched, you will receive a shipping confirmation when applicable.

Estimated Delivery

After dispatch, estimated transit time is generally 7–15 business days.

Delivery to remote locations, customs processing, peak shopping periods, severe weather, carrier disruptions, or other circumstances outside our reasonable control may extend delivery to approximately 15–30 business days.

Delivery times are estimates only and are not guaranteed delivery dates unless we expressly state otherwise.

A more specific shipping or delivery estimate may be displayed at checkout or included in your shipping confirmation.

The total estimated delivery time normally consists of:

Processing time: 3–7 business days
Transit time: approximately 7–15 business days after dispatch

We ship only to destinations available for selection during checkout.

If we are unable to ship to the delivery address you provided, we will contact you. If no reasonable alternative can be agreed upon, the affected unshipped order will be canceled and refunded.

Shipping Charges

Shipping charges are calculated and displayed before you complete checkout.

Available shipping rates may vary depending on the destination, order value, package size, product weight, carrier, or shipping method.

Any free-shipping threshold or promotion applies only where expressly displayed at checkout or on our website. We do not guarantee free shipping to every destination.

Additional charges may apply to certain remote or extended-service areas when disclosed before checkout.

We will not charge you an additional shipping fee after your order has been placed unless you request and approve a paid change to the order or shipping method.

Tracking Information

When tracking information is available, it will be sent to the email address associated with your order.

Please allow approximately 1–3 business days after dispatch for tracking information to begin updating in the carrier's system.

Tracking information may occasionally show limited or delayed updates while a shipment is moving between logistics facilities or countries.

Split Shipments

Items from the same order may occasionally be shipped separately due to product size, weight, inventory location, carrier restrictions, or fulfillment arrangements.

If your order is divided into multiple shipments, you may receive more than one tracking number.

You will not be charged additional shipping fees after checkout solely because we choose to divide your order into multiple shipments.

Address Accuracy

You are responsible for providing a complete and accurate shipping address at checkout.

Please contact us as soon as possible if you notice an error in your delivery address.

We will make reasonable efforts to update the address before fulfillment begins, but we cannot guarantee that changes can be made after an order has entered processing or has been transferred to the carrier.

If a shipment is returned, delayed, or lost because of an incorrect or incomplete address supplied by the customer, additional shipping charges may apply before the order can be reshipped.

We remain responsible for shipping errors caused by us.

Customs, Duties, and Import Taxes

International orders may be subject to customs duties, import taxes, brokerage fees, handling charges, or other fees imposed by the destination country or carrier.

Unless checkout expressly states that duties and import taxes are included in the purchase price, these charges may be collected separately from the recipient by the carrier, customs authority, or another authorized party.

Customs requirements and charges vary by destination and may change without notice. Customers are responsible for complying with applicable import requirements in their destination country.

Customs processing may also delay delivery beyond the estimated transit time.

We cannot declare an inaccurate customs value or falsely mark commercial merchandise as a gift in order to reduce or avoid customs charges.

Shipping Delays

If we become aware that we cannot ship your order within the stated processing timeframe, we will notify you as soon as reasonably possible.

Where appropriate, you may choose to accept a revised shipping date or cancel the affected unshipped item for a full refund.

Carrier transit delays that occur after dispatch are generally outside our direct control. However, we will provide available tracking information and reasonable assistance in investigating significant delays.

Severe weather, natural disasters, customs inspections, transportation disruptions, public holidays, peak-season congestion, labor disruptions, government actions, and similar events may affect delivery times.

Lost Packages

If tracking shows that your package has been delivered but you cannot locate it, please first:

• Verify the shipping address on your order.

• Check nearby safe locations where the carrier may have left the package.

• Check with household members, neighbors, building management, or reception staff where applicable.

• Contact the carrier for additional delivery information.

If the package still cannot be located, please contact us as soon as reasonably possible at support@lignamuse.com.

We will review the available tracking information and assist with an investigation where appropriate.

If we or the carrier are responsible for the confirmed loss of the shipment, we will provide an appropriate remedy in accordance with applicable law and the circumstances of the order.

Damaged Packages or Products

If your order arrives damaged, please contact us as soon as reasonably possible.

Please retain the product, shipping packaging, and any relevant labels while the issue is being reviewed.

Where reasonably available, we may ask you to provide:

• Your order number.

• Photographs of the damaged product.

• Photographs of the shipping box or packaging.

• Photographs of shipping labels or visible package damage.

• A brief description of the issue.

This information helps us determine the appropriate remedy and, where necessary, submit a claim with the carrier.

Where we or the carrier are responsible for the damage, we will provide an appropriate remedy in accordance with applicable law.

Returned or Undeliverable Packages

A package may be returned to us or our fulfillment partner if it is refused, unclaimed, incorrectly addressed, or considered undeliverable by the carrier.

If this happens, please contact us so that we can review the available options.

If the return results from an incorrect or incomplete address supplied by the customer, refusal of delivery, or failure to collect the shipment, additional shipping charges may apply before reshipment.

If the delivery failure was caused by us or the carrier, we will provide an appropriate remedy without charging you an additional shipping fee.

Order Changes

If you need to change your shipping address or other order information, contact us as soon as possible.

We cannot guarantee changes once fulfillment has begun.

Requests to change the destination, shipping method, or other delivery details may result in additional charges if the change creates additional carrier or fulfillment costs. We will not apply such charges without informing you first.

Contact Us

For questions regarding shipping, tracking, delivery, lost or damaged packages, please contact:

Email: support@lignamuse.com

You may also contact us through our website's Contact page.

Please include your order number when contacting us about an existing order so that we can assist you more efficiently.